We take your privacy seriously and our Privacy Policy is in place to give you transparency in how we collect, store and use your information when you visit www.arenasurfandsports.com.au or place an order with us.


Arena Surf & Sports Privacy Policy

This privacy policy discloses the privacy practices for Arena Surf & Sports (including the Arena Surf & Sports website at www.arenasurfandsports.com.au) - what information we gather, how we handle it and how to correct or change it.

Any other third party sites (including those partners, advertisers, sites or services to which the Arena Surf & Sports Website links or is otherwise connected) may have their own privacy policies and practices, which we do not control. Please refer to these websites if you visit them.


General Privacy Information

For any information you voluntarily enter on the www.arenasurfandsports.com.au, while we take reasonable steps to protect your personal information once it is in our possession, Arena Surf & Sports cannot ensure or warrant the security of any information you transmit to us before it reaches us, and you do so at your own risk. You are solely responsible for maintaining the secrecy of your passwords and/or any account information.

Please be careful and responsible whenever you are online.


Personal Information We Collect

When you visit www.arenasurfandsports.com.au we automatically collect information called "Device Information." This is information about your device including your web browser, IP address, time zone and some of the cookies that are installed on your device. As you move through our website, we will also collect information about the individual web pages or products that you view, the website or search terms that referred you to www.arenasurfandsports.com.au, along with the information about how you interact with our website and its features.


How We Collect Device Information

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.


Our Cookies Policy

In order to give you a greater more personal online shopping experience, your computer, tablet or mobile device will need to accept cookies. Without accepting the cookies, we’re unable to provide you particular personalised features of the Arena Surf & Sports website.

Cookies are helpful pieces of information that allow us to keep track of your shopping cart, and are used for us to keep track of “how many” times customers are completing specific actions, such as how many times a customer may visit our website each month. They also help so you don’t continue to see any of the same advertisements repeatedly. Cookies help us to better deliver you content, including through email, that you’re interested or may be interested in. There is no personal or sensitive information stored in cookies that track these actions.

However, cookies are used once you’ve entered your contact and/or delivery details during a visit to your website. This is so you when returning, you don’t need to re-enter your information – this works in terms of auto-fill. If you do not wish for your information to be saved, you must opt to not save your details when prompted.

Our cookies do not store sensitive information such as your name, address or payment details. Instead, they simply associate your member ID with this information once you’ve logged in to our site. You may choose to restrict, block or delete cookies from the Arena Surf & Sports website from your browser. To complete this action we recommend visiting the “Help” section for your browser, or mobile device to learn how you can clear your browsing history or to change your cookie preferences. We recommend also staying educated on the updates when it comes to cookies, and to stay safe when surfing online.


3rd Party Cookies

We may use third party services like Google Analytics, Facebook and Instagram. Each third party has their own privacy and cookie policies, and we recommend you consider and check your cookie preferences directly and decide how to manage them, as Arena Surf & Sports cannot control the use of cookies or the resulting information provided by advertisers or third parties hosting data for Arena Surf & Sports.


Order Information

We collect Order Information when you proceed to place an order;

The order information we collect includes your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). 

While we collect your credit card information to process your order, our Shopify powered website is PCI compliant. The Payment Card Data Security Standard (PCI DSS) is a set of standards designed to protect data that is processed, transmitted and stored during manual or electronic card payment transactions. No credit card information is stored on our site during or after your transaction.

In our Privacy Policy when we mention "Personal Information" we are talking about both Device Information and Order Information.


How Do We Use Your Personal Information?
All personal information we collect from you is used to complete any orders you place through www.arenasurfandsports.com.au including processing your payment information, completing custom orders, arranging shipping and so we are able to provide you with invoices and confirmations. Additionally, we use your order information to;
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


How Do We Use Device Information?

We use the Device Information we collect to improve and optimise our website, we also use it to help us screen for potential risk and fraud. We want your experience visiting www.arenasurfandsports.com.au to be exceptional every time you visit and by generating analytics about how you might browse and interact with www.arenasurfandsports.com.au we can ensure we're continuing to provide a quality experience! We'll also use parts of this information to assess the success of our marketing and advertising campaigns.


Sharing Your Personal Information

We will only share your Personal Information with third parties to help us use your Personal Information how it is intended and, as we have described above. For example, we use Shopify to power our online store, you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use our website, click here to read more on how Google uses your Personal Information: https://www.google.com/intl/en/policies/privacy/

If you'd prefer not to have your information shared with Google Analytics you can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

The only other way we may also share your Personal Information is to comply with applicable laws and regulations or at the legal request for information we receive or to otherwise protect our rights. Finally, we can assure you we will never, ever, sell or exchange your information with any other third parties unless it's stated in our Privacy Policy.


Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page here: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work



You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here: http://optout.aboutads.info/


Do Not Track

Please note that if your browser is set to do not track, unfortunately, we may not be able to alter our collection and use practices and you will need to take additional steps to complete the do not track functionality.


Your Rights

You have the right to access your personal information we hold about you and to ask that your personal information be corrected, updated, or deleted at any time. Any of these actions you would like to take please contact us here and we'll arrange for you asap.


Data Retention

When you place an order www.arenasurfandsports.com.au we will maintain your Order Information for our records unless and until you ask us to delete this information.



We may update our Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. It is your responsibility to check back to this page to ensure you're familiar with our most up to date policy.


Privacy Act

Nothing in this privacy policy is intended to limit our obligations or permitted handling of personal information under the Privacy Act and other applicable laws. We aim to ensure that our privacy policy continually meets all legal requirements in order to maintain and honour your privacy.


Contact Us

For more information about our Privacy Policy or if you have any questions please contact us at sales@arenasurfandsports.com.au



To make a complaint regarding our Privacy Policy please contact us at

Arena Surf & Sports
78 Commercial Street East
Mount Gambier, South Australia 5290
Phone: 08 8725 7977


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